What is the difference between a first and a second? All pottery is manually inspected and only pieces which pass the highest standards are classified as first quality. An item is classified as a second where there is a marginal fault to the finish, the decoration or the shape. The fault is not structural, i.e. each piece still functions as intended and is usable. Unfortunately, seconds cannot normally be exchanged.
Due to the nature of the products and limited stock, replacements may not be available.
Seconds items may have a scratch/line/mark through the back stamp or somewhere on the base of the item; this is done in order to differentiate between first quality and second quality.