Unsatisfactory customer service
"I placed one order, but duplicate payments were taken, and duplicate items were sent to me. I contacted the customer service as soon as I received the duplicated delivery. Initially, I was informed that I would have to cover the cost of the collection. When I raised a complaint, a free return was eventually offered. However, I have not received any acknowledgment or apology for the inconvenience caused. The return was treated as if it resulted from my mistake, which was not the case. I am disappointed with how this issue was handled."