Delivery Information

DE / FR

Delivery Information

As the UK are due to exit the European Union on the 1st January 2021 there will be some temporary changes to the delivery timescales for our international customers.

To ensure orders arrive in the receiving country with the correct customs paperwork, we will suspend the despatch of international orders from 12am on Monday 21st December. During this time, you can still place online orders with us, and they will be despatched from our UK Distribution Centre from Februrary onwards. You will receive an email confirming when your order has been despatched.

We anticipate that there may be some delays in orders being received in EU countries as the new systems and processes are established. If your order is delayed for any reason, our carrier will contact you to confirm the delay and new estimated delivery time.

 

Our Delivery Costs are as follows:

CountryDelivery FeeCollection FeeDespatch Time
Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands & Spain €10.00 €20.00 7-21 Working Days
Portugal €20.00 €40.00 7-21 Working Days
Cyprus & Malta €50.00 €100.00 7-21 Working Days
Estonia & Latvia €30.00 €60.00 7-21 Working Days
Malaysia Will depend on weight of order   7-21 Working Days

 

Please note these delivery charges are for Products purchased through our websites only. Free delivery is not available from our factory shops or other outlets.

We aim to despatch all orders within 7-21working days of receipt of your order (Monday to Friday between 8.00am and 6.00pm UK time). Every effort will be made to deliver the goods within this timescale. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will inform you of any delay as soon as possible.

Delivery will be completed when we deliver the Products to the address you gave us. If there is no one at the address given when we attempt to deliver the Products, the postman or courier should notify you of an alternative delivery date, an alternative place to collect the Products, or details of how to arrange an alternative delivery date.

We may deliver orders of Products by instalments each of which shall be deemed to be the subject of a separate Contract and, unless otherwise agreed in writing, no failure by us in any one or more instalments shall entitle you to repudiate any Contract for Products previously delivered or to refuse to accept any undelivered Products (although this does not affect your rights under “Cancelling your order” above and/or any of your statutory rights).