FAQs

Can Spode ship to non-UK addresses?
Not at this time. Ordering online is only available to UK customers.

How do I return my order for a refund?
Please call us first before returning your order.
Tel: 01905 746000

Who do I contact if I have a problem with my order?
Please call us with any queries you may have.
Tel: 01905 746000 or alternatively, you can contact us via our online form

Where is my nearest retailer?
You can find your nearest stockist by searching on our Stockist Database.
Click here to find a stockist

Where can I find items which are not available at my local retailer?
Please contact one of our site shops on +44 (0) 01782 572598 who will be happy to help with queries relating to the availability of specific items. To enquire about the availability of an item within the US call 001 856 866 2900.

How can I date and value my pattern?
We regret to inform you that Spode do not offer a valuation service. However more information is avaliable on our Museum website.
Click here to visit the Spode Museum website

Is my tableware pattern dishwasher and microwave safe?
Hand Washing: Before use hand washing is always recommended for new purchases. For best results always hand wash your tableware in warm water using a liquid detergent. Even in water, glaze surfaces can be scratched if rubbed against one another with any force, so avoid putting too many plates into water at any one time. Drain in a rack and do not handle several plates at a time whilst drying them. Do not use abrasive washing powders or harsh scourers as gold and platinum decoration is easily damaged. Soaking in warm water before washing will remove most stains or hardened on particles. Very stubborn stains can be removed by soaking in a mild bleach solution for a few minutes. Fine metal marks caused by cutlery can be removed using a ceramic hob cleaner e.g. Rescue.

Washing In a Dishwasher: Our tableware can be washed in a dishwasher safely by following these guidelines:
Do not overload the washer and make sure items do not touch each other. Follow the machine manufacturer’s instructions carefully, selecting a low or “energy save” setting where possible. Ensure the correct dosage of washing agent, water softener and rinse aid are applied.

Microwaves & Ovens: Our porcelain and stoneware cookware/oven-to-tableware is designed for use inside the oven provided sudden changes in temperature are avoided. Take care not to use on electric hot plates, expose to a naked flame or allow to bake ‘dry’. Fine bone china tableware is not suitable for cooking purposes, however plates can be pre-heated if put in a cold oven and warmed gently. Tableware designs without precious metal decoration are safe for use in the microwave. Any pattern that uses gold or platinum decoration must not be used in a microwave oven as this can damage both the ware and the microwave.

Can I order online?
We currently offer a select range of products for purchasing online in the UK. However, if you live outside of the UK, we do work with a number of global online retailers who you will be able to identify through a search engine.

Where can I buy a discontinued pattern?
You may be able to purchase any discontinued product at the Spode factory shops or alternatively we provide a list of specialist companies who buy and sell discontinued ranges.
Click here to view our China Matchings list

Where is my product made?
We carefully select a number of high quality worldwide partners who manufacture product to our exacting standards. The exact location of production is identified on the product packaging / labelling. Please contact our customer services department on +44 (0) 1782 744011 for further information.

Does Spode buy back dinner services or collectables?
We do not offer a buy back service. Our list of china matching organisations may be able to help you sell items.
Click here to view our China Matchings list

What are the opening times for the site shops?
Please refer to Shopping information section for opening times.

How do I identify my Spode pattern?
Please visit the Spode Museum website for help identifying your product.

How safe are your Spode products?
All Spode products are regularly tested both in house by a technically qualified team and by external assessors to ensure that all product satisfies worldwide regulations and are fit for purpose.

Do you run a wedding list service?
Wedding list services are available from our on site shops and via some Spode stockists around the U.K. To find your nearest Spode stockist, click here.
We also run a Privileged Customer Pledge which has been made so you and your partner gain reassurance and confidence when buying Spode products. For more information, click here

Does your company have an ethical and social policy?
All Spode product is manufactured from factories that have been audited against a very strict ethical and social code of conduct with a zero tolerance approach against failure. This is the company policy.